Privacy Policy
This privacy policy outlines how Shine Auto Care Japan collects, uses, and protects information when you use our online platform and services. We are committed to protecting your privacy and handling your personal information in a responsible manner.
Information We Collect
We collect information directly from you when you interact with our site or services. This may include information you provide when booking an appointment, making an inquiry, or contacting us. The types of information we may collect include details that can identify you, such as your name and contact information, and details related to the services you request or receive.
We also collect some information automatically when you visit our site. This information may include details about your device, browser, internet connection, and how you use our site, such as the pages you view and the duration of your visit. This helps us understand how our site is used and improve its functionality.
How We Use Your Information
We use the information we collect for various purposes:
- To provide, operate, and maintain our services.
- To process your appointments and transactions.
- To communicate with you, respond to your inquiries, and provide customer support.
- To understand and analyze how you use your services and improve them.
- To detect and prevent fraudulent transactions and other illegal activities.
- To comply with legal obligations.
Legal Basis for Processing
We process your information based on several legal grounds:
- Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
- Performance of a contract: Where our processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legal obligation: Where our processing is necessary for compliance with a legal obligation that applies to us.
- Legitimate interests: Where our processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms.
Sharing Your Information
We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These third parties are required to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, governmental request, or to protect the rights, property, or safety of Shine Auto Care Japan, our users, or others.
Data Security
We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your information for these purposes, we will delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:
- Request access to your personal data.
- Request rectification of inaccurate or incomplete personal data.
- Request erasure of your personal data.
- Request restriction of processing of your personal data.
- Object to the processing of your personal data.
- Request data portability.
- Withdraw your consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our site may use cookies and similar tracking technologies to collect information about how you interact with our site and to provide certain functionalities. You can typically manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you may contact us by postal mail at:
Shine Auto Care Japan
1 Honcho, Naka Ward,
Yokohama, Kanagawa, 231-0005,
Japan